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Firewall Access Notice - Action Required for Pre-K - 8 Sites
For: Educators, Principals, Division Contacts, School Contacts
What You Need to Know
Some classroom tools and learning platforms may not work properly unless your school's network firewall is configured to allow access to specific web addresses. If you experience issues such as:
- Trouble loading activities
- Login failures or timeouts
- Broken images or missing content
-
Videos not playing
... it may be due to your school's firewall blocking VAConnects for Kids.
What You Should Do
Please forward this notice to your school's or division's IT department so they can review and implement the firewall settings below. You do not need to troubleshoot this yourself.
For: School Technology Leads
Required Firewall Access
Ensure the following hostnames are allowed over outbound ports 80 (HTTP) and 443 (HTTPS):
- https://account.vaconnects.virginia.edu
- https://vac-api.vaconnects.virginia.edu
- https://vaconnects.virginia.edu
- https://webhook.vaconnects.virginia.edu
- https://vaconnects.zendesk.com
- https://cdn.contentful.com
- http://cdnjs.cloudflare.com
- https://fonts.googleapis.com
- https://googletagmanager.com
- https://tagmanager.google.com
- https://fonts.gstatic.com
- https://paginated-reports.powerbi.com
- https://static.zdassets.com
-
https://*.zendesk.com
- This one is important because it's not only zendesk.com but any/all subdomains of zendesk.com that a user may encounter while receiving VAConnects support
Note: If your school or division uses WebSockets, please make sure that WebSocket traffic is permitted over the same ports (80 and 443) for the domains listed below.
Need Additional Technical Help? Contact VAConnects Support Team
- Live Chat: Available on the VAConnects website
- Phone: 1-833-505-5979
- Email: vaconnects@virginia.edu